PENNYMAC

DAVID Jones J. 

on Birdeye

5 years ago

Our process was easy and it’s why we went with pennymac so it would be quick and painless I wouldn’t have to find papers or do anything crazy. It was a smooth process 

Arno H. 

on Birdeye

5 years ago

great experience friendly people good communication 

Jonathan V. 

on Birdeye

5 years ago

Communication in a more consistent manner. 

BRIAN F. 

on Birdeye

5 years ago

Overall, it was a good experience with a positive outcome. The process was a bit more sluggish than expected (likely due to the pandemic). 

VIRGIL K. 

on Birdeye

5 years ago

The cash required at closing was a lot higher than I expected, and I was unable to get an answer to the question (via email) about why that was the case. 

Brad R. 

on Birdeye

5 years ago

Easier way to communicate. I know we are in a unique situation with COVID and working from home but it was hard to get a hold of processor on my time. I could only seem to talk every other day or so when they would call. It would have been nice to be able to call when I had questions and have someone answer at that time that could help me. 

James B. 

on Birdeye

5 years ago

The process was rather streamlined even during a time of great uncertainty in the world. All documents and expectations/closing procedure was explained clearly but some of the numbers differed from my original estimate to closing. I also would have liked to be able to have the opportunity to speak to my loan officer when I contacted PennyMac but instead was often referred to another loan officer or if the individual I worked with responded I would have liked to discuss over the phone. 

Bernard F. 

on Birdeye

5 years ago

Elizabeth, Merrill and your PennyMac team exceeded my expectations. Now, as long as PennyMac doesn't sell my loan to another company, I will be a happy customer. Great Job. Bernard Flowers Customer 

MIGUEL P. 

on Birdeye

5 years ago

delay in closing day, information was ask four time for the same one.