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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Emerson Murad was excellent. If he didn’t keep an open line of communication with me, I really would’ve been lost. John wasn’t able to communicate things well and was very hard to get in contact with. John kept trying to push my close date out instead of trying get my original close date. I had to get his supervisor Nancy involved and although she helped out a lot it wasn’t in enough time to get everything taken care of. I had to move my movers and babysitter.
Smooth and seamless process that was completed in a timely manner.
Everything was as I was told it would be 👍🏻
Weekly updates were great. Some misinformation in that I wasn’t initially told I needed a witness at signing—just that a notary would come to my house— so had to scramble to find someone. Process took a long time but that wasn’t PennyMac’s fault. Initially was told didn’t need any documents, then that I needed an insurance document, but then when I called they said I didn’t need one, but then it turned out that I did. Also, was requested for me to upload my W2 and pay stubs even twice.
No comment,
Icenia was fantastic. She was fast, accurate and always available to answer questions. I had a great experience with the whole team and everyone involved did a wonderful job. I am a loyal customer for sure and I will always say good things about pennymac. Thank you all for your hard work even during these tough times you all came through.
The entire process was very very easy, pleasant, and exceeded expectations. Communication was outstanding during the entire process, and we closed much faster than expected. We are very happy with the entire process and everyone with your organization. Thank you again for your efforts.
Everything was done in a timely manner.communication was good by phone and backed up by email,very personal
Cannot get in touch with loan officers by phone or email directly. Loan officer returns call based on when she gets my message and therefore the calls are random and disruptive to my schedule (ie when I am in meetings etc). Loan documents requested have no explanation or weird titles and I cannot call anyone to verify or ask a question
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,798 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.