PENNYMAC

BRIAN S. 

on Birdeye

5 years ago

The folks at PennyMac were terrific and made the process easy. 

Gregory L. 

on Birdeye

5 years ago

Very good experience. Professionally handled and well communicated. No surprises. 

Terence C. 

on Birdeye

5 years ago

1. Emails weren't immediately answered in a timely manner. 2. If I signed documents and completed all paperwork why haven't I received my payout from refinancing home? 

BRIAN S. 

on Birdeye

5 years ago

My family and our realtor seemed to be two days ahead of Jesse. In addition PennyMac never communicated with the title company on our closing date. Our title company set closing date as 6/11 at 3:15. When we arrived the loan docs were dated for 6/12. After many calls from myself and our title company we finally were able to get the correct date on the closing docs and three hours later we closed. Jesse never returned calls and seemed to be either new or lost. 

DAVID Jones J. 

on Birdeye

5 years ago

Our process was easy and it’s why we went with pennymac so it would be quick and painless I wouldn’t have to find papers or do anything crazy. It was a smooth process 

Arno H. 

on Birdeye

5 years ago

great experience friendly people good communication 

VIRGIL K. 

on Birdeye

5 years ago

The cash required at closing was a lot higher than I expected, and I was unable to get an answer to the question (via email) about why that was the case. 

Makita L. 

on Birdeye

5 years ago

I sent an email out last week to Ruben Luna he never wrote me back. There were a lot of times that I had to keep asking and writing emails but no one would right me back. I just think the Communication was wasn’t the best. I was going to try to do my loan with Navy FCU but they had a longer wait time. 

JULIO G. 

on Birdeye

5 years ago

The staff tried everything in their power to give me the best rates available. Great company!