PENNYMAC

Sean S. 

on Birdeye

5 years ago

It was painless. 

Kristan E. 

on Birdeye

5 years ago

Thankful for the service we received. 

MICHAEL B. 

on Birdeye

5 years ago

Fastest refinance ever!!! 

KIMBERLY L. 

on Birdeye

5 years ago

We have been very happy with the service we have received from PennyMac over the last few years, so we decided to stay with PennyMac for our refinance. The representatives communicated with us every step of the way, which made the process easy. We received a competitive rate, so we're looking forward to the savings, as well as many more years working with the PennyMac team! 

DAWN H. 

on Birdeye

5 years ago

Need more communication. Did NOT return phone calls. Did NOT return emails. I was told that I would receive a credit at closing for prepaying the appraisal, I did NOT receive a credit so I felt lied to. I also would upload documents requested to the portal and then received an email requesting these same documents. Why doesn't PennyMac retrieve these documents from the portal and process them before requesting the same documents?! I am going to refinance to another company! 

ANTONIO L. 

on Birdeye

5 years ago

I had 4 appointments to close and no one showed up until the 5th time that is bad business and the closer was still late 

Lloyd M. 

on Birdeye

5 years ago

Taking into consideration that mortgage lenders are swamped due to the current low interest rate environment, PennyMac did well. I did receive too many interim Payoff Demand Statements, including several that were duplicates. 

LAWRENCE S. 

on Birdeye

5 years ago

PennyMac made it easy to refinance our loan. Everything was done over the phone and emails with the closing officer coming to our home. Quick process with competitive rates! 

ALQUE RYANS I. 

on Birdeye

5 years ago

Good Customer Service!