This profile has been claimed by the business owner or representative.
PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
All great
Excellent level of service and communication.
Poor communication from the loan officer, rarely returned calls, poor attitude. I didn’t care for him at all. I felt the same way about the loan processor!...
I can’t complain you do great job for me evrething you explained to me was fantastic.thank you.i give to you five stars.God Bless.
PennyMac worked hard to get us refinanced in a time of need
I was overwhelmed at the notion of refinancing, but it couldn't have been easier. Everything just moved right along and got finished in a timely manner.
I received a phone call from you collections department the day before closing, telling me my payment was overdue. I had been told at least three times between May 15 and June 10 from different people at Penny Mac to not make my June mortgage payment, even if we closed after June 15. That phone call from collections was absolutely unnecessary and stressful for me to hear. The person on the phone was pleasant, but the message was not. Everyone else was helpful and responsive throughout.
Thorough, timely, and convenient.
I have worked with PennyMac in the past with great results. The loan process and communication process was extremely awkward. I was sent (monthly) a closing statement showing how much was needed to pay off the original loan. The transition from the original loan official to Jacob was not smooth or communicated accurately. While overall, I am happy with my new rate, the service aspect was not clean or clear
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 48,811 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.