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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Timely responses from Hermes.
Communication was horrible. I was told everything would be finished in a day or two multiple times and it took over a month. Also never received a call when things were delayed, I was always the one calling to get an update.
We had requests for the same random documents from multiple people. We wondered if multiple documents got lost ( uploaded, downloaded, not shared, trashed, whatever) or if the left hand knew what the right hand was doing. This was our only annoying experience. It would have been better if we only submitted the entire document package once.
My closing was rescheduled 3 times . I would of liked to been able to contact the person I was dealing with when issues where going on with the closing . Then yesterday I received an email saying our loan was funded . Then my wife gets a call asking about our June payment . When we where told we would not have one until August . It just seems like to me that the teams devised of penny Mac do not communicate . So now Monday is the 15th and I’ll have to call back to make sure that everything is ok
Very hard to communicate. Phone number provided always went to voicemail. Did not know the final funds to close until notary was here.
Brent did a great job!
There were bumps in the road along the process but the staff al worked with me to make sure I was happy in the end. We smoothed things out and we’re able to close with benefits to me and my partner. There was some lag in communication with some of the team but thankfully Tahitian pulled it all together for me and served as a middle man for me to communicate my concerns. In the end everything worked out.
Was how attentive the loan specialist was to our questions and concerns. He was able to answer everything with detail and help us understand the terms and help us feel comfortable going through the process.
My experience was great!
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,809 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.