This profile has been claimed by the business owner or representative.
PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Very smooth process
Very easy refinance.
Fast and painless!!
!
I have to say that everyone involved was more than courteous and joyful. I would say that is no pain in your guys game. One thing i have to say that you guys are very certain by telling me, excuse me but i have to verify who are you talking to. I give you guys a A+. Very secure system. Thanks for your service.
I began this process in March. The first loan officer apparently was removed from the case and the new one assigned did not contact me. After a few weeks of no communication, I reached out to the toll free number. It was then I was put in contact with Deion. When I spoke To Deion I indicated I wanted My own title company. That request fell on deaf ears. After another few weeks I was Contacted by my new loan officer who was not aware of my issues. This was the worst experience ever.
Every part of our refinance went smoothly. The whole process was quick and painless. Our rep, Josheph, was very kind, knowledgable, and informative. We were able to close sooner than expected too.
The loan process went smoothly for the most part until the final documents we had to sign with a notary from an outside company Penny Mac goes through (Service Link?). We had to reschedule 4 times for the closing documents to get signed and I had to be on the phone for over 4 hours to try and figure this mess out. Numerous calls and emails did not help get any questions answered. I didn’t hear from my loan agent until after everything was resolved. Loan process was good until last step.
The process was efficient and clear.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 48,815 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.