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PENNYMAC

4.4

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Location details

3043 Townsgate Road, Westlake Village, CA, 91361, United States

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WeekdayScheduleStatus
Mon6:00 a.m. to 7:00 p.m.
Tue6:00 a.m. to 7:00 p.m.
Wed6:00 a.m. to 7:00 p.m.
Thu6:00 a.m. to 7:00 p.m.
Fri6:00 a.m. to 7:00 p.m.
Sat6:00 a.m. to 5:00 p.m.
SunClosed
4.448,616 reviews
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NAFFISATU M.'s profile image
NAFFISATU M. 
5 years ago

Overall process was great. The loan processor and officer communicated effectively and mitigated all my questions and concerns before closing date. 

Christopher W.'s profile image
Christopher W. 
5 years ago

I tried previously to do this refi with our _former_ bank Wl Fargo and the difference between their broken process and unhelpful staff was night and day. Thanks for a great experience. 

Roger Bloss J.'s profile image
Roger Bloss J. 
5 years ago

Very pleasant and knowledgeable. David Kelly was, from the start, a great person to talk with. He was the reason I stayed with PennyMac despite a slightly better offer on the table from a competitor. It isn't always about a few dollars when you get service, knowledge, and person ability like I received with David Kelly. Everything went as it should and I will highly recommend PennyMac as a great place to Start and End a loan process. Thank you very much. And to the rest of the team!!!!!! 

ROBERT Young J.'s profile image
ROBERT Young J. 
5 years ago

Simple and easy process. Everyone was very professional. 

Brandy Y.'s profile image
Brandy Y. 
5 years ago

My experience was seamless and with the Covid19 pandemic I felt the communication and service was excellent. I highly recommend Pennymac and this is my 3rd time using them. They are respectful to veterans also and I felt they worked well with me and made the process stress free.  

Rickey S.'s profile image
Rickey S. 
5 years ago

Went really through the whole process. Thanks 

STUART W.'s profile image
STUART W. 
5 years ago

It was a fast, easy and secure process. Since I was merely refinancing my current PennyMac mortgage, much of the information was already provided....which made in confusing when I was asked to produce documents about a lien on the home (which turned out to be a solar panel lease). But, Zandy remedied the confusion quickly and professionally. The mortgage process was relatively painless. Nicely done, Zandy and PennyMac. 

Kristopher H.'s profile image
Kristopher H. 
5 years ago

Started my initial loan with PennyMac and did a refinance with them. Had a few concerns in the beginning, but the PennyMac team worked diligently to correct any discrepancies and push through the closing. I'm satisfied with their work. 

Jacob C.'s profile image
Jacob C. 
5 years ago

Very friendly staff and made everything understandable for a first time home buyer. 

Frequently asked questions about PENNYMAC

How is PENNYMAC rated?

PENNYMAC has a 4.4 star rating with 48,616 reviews. 

When is PENNYMAC open?

PENNYMAC is open now. It will close at 7:00 p.m.