PENNYMAC

JUAN R. 

on Birdeye

5 years ago

I used PennyMac to refinance our home. They were very helpful throughout the process and answered all my questions in a timely manner, even with the pandemic going on. Anytime I called or emailed, there was always someone knowledgeable on the other side that could help me get answers quickly and simply. I could always count on speaking to someone that was friendly, personable, and knowledgeable about the process. I recommend PennyMac on service alone, but all the other benefits are great too. 

John E. 

on Birdeye

5 years ago

We were told they would verify the payoff with current lender before final documents were drafted, however, this was not done, which resulted in higher loan amount than needed as additional payments had been made to current lender. Felt that communication could have been better, as often we didn't know what was happening as there were long gaps between emails saying action had been "completed" ie..loan approval, and next email to advise of next step..ie..closing. 

MARK H. 

on Birdeye

5 years ago

Penny Mac was amazing to work with and especially Tahirah Kelley. She was awesome to work with and made everything easy for us. I will use Penny Mac again and recommend anybody else to use them! 

David P. 

on Birdeye

5 years ago

From the first call to closing the process was smooth and easy. Everyone we communicated with were friendly and professional. The smoothest refi I have ever done. Thank you. 

Russell J. 

on Birdeye

5 years ago

Thank you. That was a smooth, easy process, and the customer service was friendly and communicated promptly. 

Brody H. 

on Birdeye

5 years ago

There so many things I do not know where to start. 

Andrew G. 

on Birdeye

5 years ago

I give 4 stars out of 5 stars. Everything went pretty well,, fairly smooth,, thank you ! 

LORENZO W. 

on Birdeye

5 years ago

I called back the day of the approval to request that the escrow money was returned to me. I followed up four separate times to confirm prior to the close date. However, at the closing the original numbers were in the package. To avoid any delays as the lawyer was there and the representative for pennymac stated their system was down, I begrudgingly signed the disclosure to avoid any delay or rate change. (The agencts and representatives were alway courtous and professional). 

Jan S. 

on Birdeye

5 years ago

Our loan was processed quickly and everyone we dealt with were friendly and explained the documents clearly. We would not hesitate to recommend Pennymac to anyone needing a pleasant experience with a new loan.