PENNYMAC

Bob K. 

on Birdeye

5 years ago

Mykela Gavin is the ONLY reason I would recommend PennyMac. Had it not been for her, this entire process would have been a TOTAL DISASTER. In fact, other than Mykela, I've never dealt with a bunch of incompetent individuals like those who work for PennyMac. First, after my closing on Memorial Day (Monday, May 25th), I was led to believe that I would have my funds by that Friday, May 29th. However, I received a call on Wednesday, May 27th, informing me that because of a screw-up by PennyMac... 

WAYNE B. 

on Birdeye

5 years ago

Great 

STEVEN M. 

on Birdeye

5 years ago

Refinancing with Penny Mac was a very easy process. These guys take care of everything and explain everything you need to know in great detail. 

DEJAY L. 

on Birdeye

5 years ago

Penny Mac was smooth and easy 

Hollie H. 

on Birdeye

5 years ago

Responding to emails and phone messages would be a good start. Two phone messages and one email went completely unanswered. It was very frustrating to have questions and not be able to get an answer. In the end, everything was fine, but when you’re dealing with hundreds of thousands of dollars you would prefer a little bit better customer service. 

Joel T. 

on Birdeye

5 years ago

While Patrick Kirk was excellent in conveying expectations and answering questions when I was able to speak to him directly, I probably spoke with around 10 different reps. Some were great, while others seemed put-out to have to talk to me. We had an issue that took way too long to resolve with underwriting regarding a document request for a road maintenance agreement, that did not exist. It took 3.5 weeks, & many reps not knowing why this was being requested, to finally get this fixed. 

Nicholas K. 

on Birdeye

5 years ago

Fast and easy process 

Edward W. 

on Birdeye

5 years ago

Our contact with Blen was fantastic. She is the ONLY one who communicated with us regularly. Everyone else was worthless. Please don't take the the just OK as a reflection of Blen. We would follow her to any company where she worked if it wasn't Penny Mac. The "managers" were absolutely worthless, Jeff Michener in particular. Vowing to return calls and NEVER did. A previous company we did business with was our worst but now they look fantastic compared to Penny Mac. Blen was a jewel! 

Joshua P. 

on Birdeye

5 years ago

Communication with the underwriter is needed between the applicant and underwriter. I was asked for documentation that I could not provide. If the underwriter and myself would have been able to talk we could have closed on time.