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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
You missed the closing date twice. It took way to long on a refinance where penny Mac was the original and new funding source. Loan officer was very late to communicate or answer direct questions. Such a disappointment.
Norma was great. She called to check in regularly. She emailed on a regular basis. Even with no changes, she kept me informed of our progress weekly. She set expectations and met them. The online features and doc signings were easy and very accessible.. It was pretty painless.
Denny Mueller kept in touch every week to let us know how the loan processes was going and asked if we had any questions along the way.
If someone is in escrow they should be able to call their rep directly or chat with them on the fly. the system is to archaic and i wish not to go through his again.
Deion answered my many questions with patience and clarity. He emailed to check in every week on Friday, which I appreciated. He was responsive and timely. I appreciated having him manage our refinance and would highly recommend him!
Great experience. Everything was clearly explained and done in a timely manner.
The process was straightforward and simple, the document request was reasonable and the closing was quicker than the time frame quoted to me at the beginning. Sarah Olsen was very diligent in following up and checked in regularly both by email and phone to see whether I had questions. This has been the best closing I have done. Thank you Sarah and the rest of the team.
The reason we went with this company was because we were already with them. It made the process easier for us then with another company. The refinance rates that we were able to lock into appeared to be what was expected. Everything went fine with the exception of the getting the riight actual moragage payment. It was clearly pointed out and supported by documentation that I was 100% service connected disable. My property taxes would be exempt and my motgage payment would reflect payment.
The process was very easy. Staff was courteous and knowledgeable. Thank you!
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 48,815 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.