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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Very easy process from start to finish-
Had a great experience working with Nancy!
Look we understand the Corona Virus and All but we got a lot of Missed communication in emails and requests for things 3 and 4 times that was Already Sent In- but yet told from various different "My Mac Team Members (Not Hilda All The Time) but after sending over a doc or two I would call in to make sure ya'll received it and would be told yes but only to find out No You had not, But after getting with Hilda in the End It all Turned around Pleasant!!
People involved thanks Ruben and Ammie for great service
Both Nathan Jackson and Ammie Mac were more than helpful the re-fi process was extremely easy with the help of these 2 officers. Penny Mac should rest assured they have awsome employees. Any person doing business with Penny Mac can expect great service dealing with either of these people.
Excellent experience all round. Glenn was particularly helpful and attentive. Everything went smoothly and exactly on the timeline promised. Every question was answered. A thoroughly satisfactory experience. I would certainly recommend pennymac. And will continue to use them in the future.
A+++
-Failed to check in as promised -Failed to contact me at the time of day we agreed upon -Failed to make me aware of appointment cancelations for which I took time off of work (twice) -Rude and difficult to work with, very unprofessional. -Process took longer than expected (no one’s fault, I just wished I was kept in the loop) Side note: Julia Shupe my loan officer was amazing! Kind and courteous, quick to respond, very profesional.
Communication shut down after PennyMac received all our documents. I had to start calling (receiving no replies) after 2 weeks. Finally after 3 weeks Jorge called back and had no idea why our loan documents had been buried for 3 weeks since all our paperwork was done. Then we had to expedite everything in underwriting to close on time. Now I’m getting calls from the PennyMac computer telling me I’m late with my loan payment for the old loan that I was told not to pay this month. Frustrating!
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 49,232 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.