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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
PennyMac has the resources to get you a good deal!
Loan originators and processors effectively communicated details through each phase of the process.
Not much back and forth
No one reached out at anytime to review any documents with me. I have had many mortgages so it was not a big issue but it was not world class service. I had to ask what the closing date was it was never visible or communicated. No one ever told me what my wife’s code to sign documents would be and she got locked out and could not sign the disclosures. I asked Tracy several times for help before she told me that Karen didn’t even need to sign. Could have been a lot better
Our service agent was outstanding! Max walked us through every step of the process. He provided timely updates, patiently answered our questions and made this one of the smoothest refinances we’ve ever experienced.
Adrianna was lovely to correspond and work with! Knowledgeable and nice all in one great personality.
communication after the loan was pre-approved was beyond poor. As well, knowing where your customer is located would be good. We had a number of calls at 8 or 9pm about our loan because the officer was west coast and we are east coast. This really isn't a good thing for a large company and nobody wants to be talking about their loan at that time of night. In addition, having up-to-date documents at closing is really important. The documents were slow in coming and were inaccurate when we receive
Initially, the process was pleasant. However, trying to get in touch with someone was painful. I understand the remote workforce and challenges that COVID has created, however, their should have been a better plan in place. My closing dates were rescheduled multiple times without communication or notification. Cash to closing changed after confirmation due to date of actual closing date. I was accommodating to all scheduled dates.
Due to Covid 19, I feel that the process took longer
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,616 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.