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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Great service and fast
Richard was on top of things and was a great communicator.
v
Not able to reach officer working on my loan, Many different eyes were working and updates were not properly transmitted, Portal loses uploads.
Communication is key, I had to call and email several times to get an update, even when I was told I would get a return call I never did. Rates are great but the service was not. This is my second re-fi with them, I thought the first time was a fluke that I got bad service but I was wrong this is just how they work.
Everything was great.
Great
I’m only allowed 500 characters? You don’t want to know then. 4 1/2 hr application process to re-do an app that started in March. A processor who tells me to go to another lender to get a rate to see if they can match it, and then 3 CD’s, all incorrect, with no actual explanation as to why we went from needing to bring in $900, to getting $1500 cash back, to needing to bring in $232 an hour before the closing. Terrible experience. I’m a mortgage underwriter, and an existing customer. Terrible.
Cool
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,053 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.