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3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directionsWeekday | Schedule | Status |
---|---|---|
Mon | 6:00 a.m. to 7:00 p.m. | |
Tue | 6:00 a.m. to 7:00 p.m. | |
Wed | 6:00 a.m. to 7:00 p.m. | |
Thu | 6:00 a.m. to 7:00 p.m. | |
Fri | 6:00 a.m. to 7:00 p.m. | |
Sat | 6:00 a.m. to 5:00 p.m. | |
Sun | Closed |
N/a
The whole experience was great until it came time to sign the closing documents. The 1st attempt the mobile notary never showed up to my house. The 2nd attempt the mobile notary was supposed to be at my house at 930 am, but did not show up until 11 am. She did not print any of the paperwork until 930 am when she was already supposed to be at my house. The mobile notary said it was not her fault because Pennymac did not send her the paperwork to be printed until 930 am.
Excellent team.
I would of appreciated more communication with me and the lender on changes and documents.
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The agents were very quick to respond to questions and concerns. They constantly kept me up to date on the progress of my loan application. When I did have questions they gave me upfront and intelligent answers. If they couldn’t answer a question, another member contacted me and addressed my concerns and questions 👍👍
Questions were always answered in a friendly and professional manner. We closed escrow on the exact date quoted to me at the beginning of the process. Very satisfied with this experience.
Paperwork was sent to my title company at the very last second meaning the notary didn’t get the paperwork on time for our closing. I couldn’t speak with the people who were actually emailing me for documents and false liens were reported on my information. I didn’t have a great experience.
Very easy and smooth process
PENNYMAC has a 4.4 star rating with 48,616 reviews.
PENNYMAC is open now. It will close at 7:00 p.m.