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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Honestly, no. Just, no. I worked with about a dozen people. One manager (the loan had to be elevated to a manager because of gross incompetence) was very good and helpful and attempted to understand what needed to happen, but once he handed the loan to the next group, train wreck again. Nearly everything else was a complete train wreck. Total disaster. I will encourage everyone I meet to save themselves the headache and go with a different company.
It was a seamless process that required no appraisal (because I was a prior client of Penny Mac who was refinancing an existing Penny Mac loan). It happened exactly as expected: they matched a prior quote from another lender, and then were even able to beat that quote with closing costs, etc.
We loved having our very own MAC Team!
My only issue is that I was informed of my closing amount just the day prior. Other than that, I had no issues and my experience was seamless.
Give John a raise!!!! He was awesome. Turned a bad experience into a phenomenal experience And save me a ton of money.
Thank you for the help!
My experience with PennyMac has always been great. Jarett Delbene and Brittany Claypool was a pleasure to work with, Jarett made my application process very simple and explained the process in great detail. Brittany walked me through my loan process until closing, keeping updated through out the process, she is very kind, patient and understanding. The PennyMac team is very knowledgeable about there products and services. Overall, the customer service I received is Amazing!
Great, easy process.
Communications were clear and concise. Online documentation made it painless and quick. Great overall experience.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 48,817 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.