PENNYMAC

Jessica A. 

on Birdeye

5 years ago

I wish that the documents that were needed we’re communicated with a longer time frame. Paperwork requested was need with a two day turn over. Requested very close to closing instead of at the beginning with the rest of the paperwork. 

SAMUEL L. 

on Birdeye

5 years ago

Loan advisor was not up front on initial rate quote. He did not get back to me in a timely manner on questions I had about the loan 

Anthony A. 

on Birdeye

5 years ago

Was a great experience very pleasant very nice people. I would do it again. 

JENNIFER N. 

on Birdeye

5 years ago

It was difficult to communicate with my loan officer. I didn’t have a direct phone number or email address, and I only received a response after several emails and several days, and if I missed a call because I was working, I couldn’t call back. 

DUSTIN M. 

on Birdeye

5 years ago

Penny Mac’s VA loan refinance program is amazing! The process was very easy and stress-free. My loan agent (Julian) was very responsive to my inquiries and always kept me updated on the process. Even in the midst of the ongoing health pandemic, Penny Mac processed my refinance application in a timely manner. The closing agent came directly to my home to facilitate the signing. Most importantly, Penny Mac allowed my wife and I to refinance to a rate that was almost a full percentage point lower. 

Corey C. 

on Birdeye

5 years ago

Thank you Nicholas and all who helped in this process with great communication and professionalism. 

THOMAS W. 

on Birdeye

5 years ago

Good rate and good service. 

JAMES Wilson J. 

on Birdeye

5 years ago

The service I received was very professional,prompt and thorough. The staff was very courteous. I would highly recommend them. Jim W. 

DONALD I. 

on Birdeye

5 years ago

Nice responsive people at every level.