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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Anna was amazing throughout the whole process, she answered all my questions thoroughly, timely, and in a way that I could understand. She always made sure to check in with me and was always available or got back to me right away. This has been an amazing experience. Her professionalism and customer service exceeded my expectations. Thank you for making this a good experience Anna.
I fill that Hilda went out of her way to process our loan. I fill that Hilda is an asset to your company.
I don’t recall a single phone conversation with Belinda. The last communication I had from her was that she would reach out to me May 29th. It is June 5, my loan closed, I’ve signed the documents and still haven’t heard from her. The lack of communication is unfathomable. When you tell a customer “you will hear from me on May 29th”, especially when that was a Friday and closing was Monday, you expect to hear from someone. This is the 3rd house I have had with PennyMac and the last.
None. Thumbs up!
In general people had the impression of being undertrained and over worked. I know this has been a busy time but I seldom felt patience or kindness. Usually terse and on once mild belligerenc. I think people were in general coping in a difficult work environment. It was difficult to get clear and accurate explanations of specific items on the Loan Estimates. One (female) manager who I spoke to was excellent and able to explain details with knowledge and patience (despite herworking long hours).
N/A
I love how timely all the responses were to my questions. They communicated everything perfectly. Would highly recommend this company to anyone. Thank you to Kyle Yu, Cheree and Vitaly for being so amazing and nice.
The whole team that worked with me was fantastic!
Great service
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,351 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.