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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
I was very pleased with my experience with Penny Mac. I would definitely recommend using their services!
Zach was hard to communicate with and was irritated when I would ask questions to verify I was understanding things. Next, the date we were to close the title company lady didn’t show up (it was confirmed and no one called to cancel). We sat waiting only for a now show. Next closing went fine. However paperwork was wrong so we had to schedule for a THIRD time a closing. I was told to numerous times to not make June payment - then today get a collections call. Experience was terrible.
Communication. 1000% communication. That was not there and would take several calls and emails just to get a response to which wasn’t very clear and/or caused the closing date to be pushed out an additional week costing us almost $1000 in hotel fees.
It was a pleasure to work with the whole staff. Everyone was knowledgeable & professional. My Thank's to all of team ! Ed Petty
Everything went smooth and quick. From the first call I received to refinance, to the end. I was actually surprised at how quick and professional everyone was through the entire process. The lady that came and did the appraisal was very nice and professional and the lady that brought the closing paperwork was also very nice and professional. Everyone I dealt with through emails and on the phone was also very nice and professional. I never expected this process to be so easy. Thank you, Jim S.
The process was easy and quick. Everything was communicated perfectly!
Blen Alemu is the only reason you got my business.
The process of the loan was handled professionally and with care by Irwing and Sharon. The breakdown and lack of communication was arranging the closing. The closing process need more work on clarity and constant communication.
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Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 49,232 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.