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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
They did a great job.
Improve your communication with the clients. Let them know that you received the documents and tell them where you are with the process.
I truly had no issues with Zandy. She quickly responded to my questions. However, the closing documents that I discussed with Angel and what was presented to my wife and myself were slightly different as the amount of refund we were getting changed each time the document was touched. Also, the documents that Zandy and Angel could see never reflected to what I saw when I received a secure link from the closing team.
We recently bought a new home in September 2019 and financed with PennyMac, when the pandemic hit and interest rates went low, we decided to refinance our mortgage with PennyMac. Super Easy!!!!! We phoned for information, all was totally and clearly explained. We started the process and within a month all the papers were signed and we were on to a new mortgage and $200.00 less a month mortgage payment!! The notary came to our home, we sat outside, and signed all the paperwork:) Thank you:):)
Not happy
Guided me through the process and made things easy to understand.
The process was extremely friendly and all of the individuals involved were really helpful. My last mortgage lender was a nightmare and I was really surprised how easy PennyMac made the process for me.
Loan officer never returned my telephone calls. One loan rep wasn’t very pleasant either.
As a returning Penny Mac client from my previous home loan in Ca. , I was again impressed with the thorough information received from My Mac Team and the support and questions answered throughout the process of my Re-fi Streamline Loan. I have referred my son, who is also a Penny Mac Loan holder for his home here in Ga. about the Streamline information. He will be contacting PennyMac shortly to start his Streamline loan within the week. It's great to be returning to your Mortgage Co. Thanks
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,618 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.