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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
I needed a reduced payment due to the economic situation. I called PennyMac and from the loan officer through processing, everyone was so nice and great to me. They made the process so easy, great communication to let you know every step that needs to be taken. The new loan posted within a few days after closing. I will recommend PennyMac anytime to anyone one who needs help.
Great company ! Easy transactions
Overall the experience was easy and the people are worked with were great!
I'm very happy that I refinanced my house with PennyMac. It was a lot easier than I expected considering all communication was via phone until I signed the closing documents. Their customer service was great and overall it was a great experience and decision that not only lowered my mortgage payment but is also going to save me a ton of money. I would recommend to anyone!
PennyMac was easy to refinance with. Only thing I'd like would be to be able to speak to the same person throughout the process with any questions after initial call. Thank you.
Despite the heavy work load due to the low interest rates, I was pleasantly surprised on how quickly the process went.
Very responsive, timely, and kept me informed of our status.
He really took the time to explain the process. Followed up with all questions promptly and was very professional during each step of the way. It was very much appreciated with my hectic schedule.
There was an extreme lack of communication. We loved Pennymac before this refinance experience, but we were very disappointed with the process. Things were not explained clearly to us and once we started to ask questions we received the cold shoulder and nobody would return our calls. The interns and receptionists were outstanding and did a better job of communicating with us and answering questions than the rest of the team.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,026 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.