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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
My application was switched to a different loan officer in the middle of the process which created some confusion. Initially I was told that I wouldn't have to bring any money to close, and then the new loan officer told me something different. I was very close to going with another lender if they were not able to get this resolved. It took a lot of going back and forth to finally get it resolved. There was a few times that I had to call to get an update.
Service was good, the only thing was some of the documents requested got sent more than once. I wish once the loan process is started the same loan officer should respond to any needs or questions instead of new person every time.
Friendly, Professional Service. Even through COVID, PennyMac was able to address all of our concerns and stay in touch through phone and emails.
The closing process was long but smooth. my concern for the entire process is more around the initial review of different options. it seemed as though other options except for 1 or 2 possible year/rate options were not evaluated or communicated.
Mykela did a great work. Only negative is that sometimes it was hard to reach to her but I think it is because of the busy times. Another negative is the comms; they were breaking all the time and it was hard to have a clear conversation; I don't if it is the phone service but it was difficult. Anyways she did great. Thanks Mykela.
Easy closing
Great experience and great job by Jericha Kane and the PennyMac Team. Thank you for providing us with and easy and great service. Thank you very much.
Communicate, communicate, communicat...
Overall experience was and is great. I always look forward to having a great company maintaining my loan looking out for my best interest. I'm so pleased and so glad I'm in the same company that has your back . You guys are great and keep up the great work to make people's lives better and easier.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 48,817 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.