PENNYMAC

TASHA W. 

on Birdeye

5 years ago

I have been with PennyMac for a long time , almost 7 years. I enjoy their business, greatly! 

MICHAEL S. 

on Birdeye

5 years ago

she is great, give her a raise. she is professional and friendly. 

IRMA G. 

on Birdeye

5 years ago

Great service 

VIRGIL J. 

on Birdeye

5 years ago

From start to finish the process was simple and easy! Required documents were asked for very timely and during all the chaos going on my loan went through without a hitch. 

WASHINGTON A. 

on Birdeye

5 years ago

Due to current situation our initial closing appointment was canceled at the last minute. We were advised that it was going to be very minimal documentation that need to be signed. It turned out to be like a full closing unlike a refinance. We would have set up a signing station in our garage because it was almost an hour of signing documents. 

ROBERT S. 

on Birdeye

5 years ago

Thank you for everything. Very helpful! 

LUDA B. 

on Birdeye

5 years ago

Please be more selective when hiring and training the processors who serve as a bridge between customers and the underwriters team. The one assigned to me made a number of unacceptable mistakes along the process. I should have asked for a replacement right after I suspected the incompetence. 

NICHOLAS G. 

on Birdeye

5 years ago

Taylor Harris did a great job and probably set a high expectation for what the process would be like. There were days/weeks I was calling in 3 to 4 times per day because of the amount of issues. I had to resolve a forbearance confusion which happened at least 5 different times throughout the loan process, there was little follow up from my loan processing specialist and my closing was rescheduled 3 different times with very poor communication. Not a great experience at all.  

Yanning Q. 

on Birdeye

5 years ago

Besides some technical issues with document request website, all processes were well communicated and closed ahead of schedule.