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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
The process took an extremely long time. We kept receiving the same emails. Once we questioned the time frame and losing our rate, suddenly everything moved quickly. Not a fan of the email system because we never received responses to our emails when we had questions or concerned.
Everything went will, we had a great experience with everyone that we work with, and we are so happy that things came out perfect. Thank you so much for everything.
professional, down to earth, caring service for a first time refinance during hard times.
The process for my loan was smooth me and seamless my Mac team was helpful and thorough and I felt supported and well informed throughout the process.
Nancy was great at her job although the process in the beginning lacked in that the initial loan officer Was giving different figures. Expectations of money out of pocket kept surfacing when this was never discussed. The loan was postponed for 2 months because of the discrepancies of funds. When it came to signing, the paperwork was wrong 2x which delayed the process 3 weeks.
Great customer service!
I had no communication for months. Whatever loan officer called me in early May explained that our application fell through the cracks because former officer left the company ... this caused us to not be able to take advantage of lower interest rates. Last loan offer we spoke with was great and told us about opportunities never mentioned for months during this process.
We were supposed to close in March but due to who knows who it didnt happen. It took a whole month for someone to tell me what is going on. I did not pay April thinking i didnt have to. Got charged a late fee and almost affected my credit. No one would also call me back. I would have to call almost daily to get answers. I was about to just go to another bank.
Nothing specific to share.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,025 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.