This profile has been claimed by the business owner or representative.
PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
When I first was switched over to PennyMac, I hated it. No one knew what they were doing and the customer service was horrible. But that has changed. This whole experience was easy to go through and everyone was very knowledgeable. I can honestly say because of this experience that I would now recommend PennyMac to others.
Thank you
This is my first time owning a house. I was told this loan would come with me being able to skip 2 of my monthly payments. I didn't learn I would not get to skip 2 months. I only got to skip 1 month because I closed after the 15 th my notery told me during my closing signing. I was a little unhappy about that. It was one of the selling points that helped push me into the refinance. It was durning the Corona Virus pandimic. This could have helped considerably at this time.
PennyMac's process was fast and easy and Deborah and her team were really helpful and communicating with me and I got an email or a phone call once a week to tell me where the process was I would do it again
The experience was great the only unexpected thing was we were going to bring four dollars to closing and ended up having to bring $84 to closing which is still great that was the only glitch in the whole thing and it was very fast and easy to complete plus we got to skip a house payment yay!!
Phone calls were answered promptly. I do not enjoy sitting on hold. Anna did a wonderful job navigating the complexities of the process. Good job Anna.
Loan terms were changed multiple times (unfavorably) without any communication. It took more than a month for Penny Mac to decide to honor the original terms. I have no complaints about Faiza.
I asked for my appraisal about 10 times and never saw paperwork until I signed documents. The loan advisor Will was happy to start the process so he could get paid but anytime I asked questions he was very short and not helpful. When I called the mac team nobody ever answered and long wait times. Communication was poorly designed. Hilda was fine, but I submitted everything but they kept needing more documents. It was a cluster probably covid19, I guess. Ill make sure I pay you, thanks for a loan
It felt like everyone was on our side to get it done!
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,008 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.