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PENNYMAC

4.4

About this business

About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more

Location details

3043 Townsgate Road, Westlake Village, CA, 91361, United States

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WeekdayScheduleStatus
Mon6:00 a.m. to 7:00 p.m.
Tue6:00 a.m. to 7:00 p.m.
Wed6:00 a.m. to 7:00 p.m.
Thu6:00 a.m. to 7:00 p.m.
Fri6:00 a.m. to 7:00 p.m.
Sat6:00 a.m. to 5:00 p.m.
SunClosed
4.448,836 reviews
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DONALD W.'s profile image
DONALD W. 
on Birdeye

4 years ago

i had a great experience. thanks to all involved 

KEITH M.'s profile image
KEITH M. 
on Birdeye

4 years ago

Great team! Took the time to explain everything to me. These people were Gracious and kind in their dealings with me. Keep me informed every step of the way. Would highly recommend this group to friends and family. The best of luck to everyone that has helped me! 

ROBERT O.'s profile image
ROBERT O. 
on Birdeye

4 years ago

The Virus was making it harder to meet all our obligations, our desire to lower the monthly payment resulted in contacting PennyMac to see what could be done. It was possible to lower our payment by several dollars a month. The process was done about a month before we thought it would. Thank You 

DANELLA N.'s profile image
DANELLA N. 
on Birdeye

4 years ago

I was pleased that some of my more basic questions were answered by the person who answered the phone and I did not have to always be transferred Carlton Blood. 

Kenneth M.'s profile image
Kenneth M. 
on Birdeye

4 years ago

I had previously spoken to another loan guy and applied back in March but nothing happened even though I had emailed the guys a couple of times! After waiting about 2 months of no info, I called again and found out from Arthur Tate there was nothing in the system anymore for some odd reason. He got me going, same day, soon after Carlton got me finished up quickly and with great customer service. That's what I need the first go around but, its done. Thank you all. 

SAMUEL P.'s profile image
SAMUEL P. 
on Birdeye

4 years ago

Need to get in touch with Robert, but have left SEVERAL messages, but he has not responded. 

GRACELINA HEADLEY R.'s profile image
GRACELINA HEADLEY R. 
on Birdeye

4 years ago

Great service from the Mac team, keeping me informed on the process and answering my questions. 

Ryan A.'s profile image
Ryan A. 
on Birdeye

4 years ago

Very simple and easy processes, thanks for all the help! 

JACK M.'s profile image
JACK M. 
on Birdeye

4 years ago

Sara, Eric, and all of your folks were really helpful !!! 

Frequently asked questions about PENNYMAC

How is PENNYMAC rated?

PENNYMAC has a 4.4 star rating with 48,836 reviews. 

When is PENNYMAC open?

PENNYMAC is closed now. It will open on Monday at 6:00 a.m.