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PENNYMAC

4.4

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Location details

3043 Townsgate Road, Westlake Village, CA, 91361, United States

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WeekdayScheduleStatus
Mon6:00 a.m. to 7:00 p.m.
Tue6:00 a.m. to 7:00 p.m.
Wed6:00 a.m. to 7:00 p.m.
Thu6:00 a.m. to 7:00 p.m.
Fri6:00 a.m. to 7:00 p.m.
Sat6:00 a.m. to 5:00 p.m.
SunClosed
4.448,629 reviews
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Iris B.'s profile image
Iris B. 
5 years ago

There were phone calls (messages left), I was told was sent to reach out to me that I did not receive by multiple people. Later findings, is that there was an unknown number in their system. 

OLA Stepp I.'s profile image
OLA Stepp I. 
5 years ago

Regina was very helpful and friendly. She is appreciated. 

CHRISTOPHER E.'s profile image
CHRISTOPHER E. 
5 years ago

I was shopping for a refi and looking for some cash back. Was told by the officer on the phone that we would get almost $1,500 back from our escrow balance - this put us close to what we wanted back, so we stayed with Penny Mac instead of another mortgage company. We only received a $500 escrow check. I emailed my dissatisfaction back on Monday, 5/18 and have yet to receive a call or email back almost a week later.  

ROY MONTGOMERY I.'s profile image
ROY MONTGOMERY I. 
5 years ago

Amazing! The process was very quick and easy. I was able to get my house refinanced in less than 30 days. The team was awesome with communications and updating me throughout the whole process. I was blessed to be able to refinance for the number of years requested and received a better rate than I expected. I would like to send a special thanks to Mr. Ahmed, Mr. Reid and the entire Team that assisted me in this process. I Would also like to thank Mrs. James from the title company. 

MICHAEL C.'s profile image
MICHAEL C. 
5 years ago

Great experience! Lots of communication, George and team made it easy! 

DAVID G.'s profile image
DAVID G. 
5 years ago

We finished the refinance process amidst a global pandemic requiring working remotely. I happy that it is completed. It will save my family a good amount of money. Thank you Pennymac. 

Jeffrey F.'s profile image
Jeffrey F. 
5 years ago

Great experience. Everyone worked together and quickly to get it done. Couple of minor confusions but that was mostly due to the way Texas state laws work. Overall a great experience. 

Regina S.'s profile image
Regina S. 
5 years ago

Very straight forward process. Time from start to closing was less than 3 weeks. 

ROBERT St V.'s profile image
ROBERT St V. 
5 years ago

The experience was very easy and smooth. All paperwork was done on time and closing done in a short time. 

Frequently asked questions about PENNYMAC

How is PENNYMAC rated?

PENNYMAC has a 4.4 star rating with 48,629 reviews. 

When is PENNYMAC open?

PENNYMAC is open now. It will close at 7:00 p.m.