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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Xavier, Can't thank you enough! Thank you for making the process understandable and quick.
This is the 2nd home we purchased. Our original loan on our first home was with Chase but then was sold to Pennymac so naturally we checked with Pennymac first when getting pre approval for our new home. We had kind of a nightmare process with the loan process for our first home loan and we couldnt believe how easy and seamless the process was this time. Hardly any documents were requested, all of our questions were answered promptly and everything was communicated. Jonathan and Jesse did great!
No thanks
Knowledgable people,Clear communication, prompt accurate action, pleasant people to deal with,Thank You
Haroutun Arzrounian was very thorough and clear in his questions, explanations, and instructions. However, when the loan got moved over to Ronald Love, the customer service was fair if not poor. It was difficult to get a hold of him, and emails were not returned.
Thanks.
It was done in a timely manner and no unexpected issue, response to my questions were answered completely on the first response.
It was very unorganized. I kept receiving documents to sign with the incorrect information. I could never get ahold of my loan officer to ask questions.
It was difficult to reach our closer because I had no direct number. Therefore changes took several attempts and phone calls to be corrected. The closing documents were different than those I received the day before. I had not been told about the change and could not reach our closing officer for an explanation. I finally figured it out and then received a call with the same explanation. But 30 or more minutes had been wasted at the closing. Overall, I was very satisfied.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,627 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.