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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
From the start of my refinancing journey, Clyde Anderson made it an easy process. Then Linda Frazier took over after the application and processed the loan in a matter of weeks, way faster then 3 other competing companies I had been working with prior to Penny Mac. The only hiccup along the way was at closing. I was supposed to close at noon on 26 May 2020 but the process did t come to happen til late that night due to some communication problems between Penny Mac and the title company.
Richard was on top of things and was a great communicator.
v
Not able to reach officer working on my loan, Many different eyes were working and updates were not properly transmitted, Portal loses uploads.
Communication is key, I had to call and email several times to get an update, even when I was told I would get a return call I never did. Rates are great but the service was not. This is my second re-fi with them, I thought the first time was a fluke that I got bad service but I was wrong this is just how they work.
It was nice working with Penny Mac refinance team! They provided a proficient and reliable service!
Everything was great.
Cool
Liem did an outstanding job keeping me updated with the status of the closing and preparing me for the closing itself. He was a pleasure to work with and made what can be a confusing experience very easy! He did a great job!
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,838 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.