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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Overall good service
I would have preferred regular clear communication. I often received unclear and confusing emails that required me to call for clarification. Additionally, my closing costs were $300 more than what I was told just 2 days before closing. When I inquired about the increase I received no response other than, "Let me check with my manager." I should receive a credit of $300.
The entire process was great. I was informed of every step of where my loan was on a weekly basis. My questions were answered promptly and my loan processor was a pleasure to work with.
thank you for all your assistance
The process was frustrating and highly efficient. Lack of communication and calling your company is like being in a soccer field getting kicked around from department to department to department, the process is awful.
My experience with PennyMac Loan Services during the process of my refinancing my mortgage was great. The process was easy and the communication during the process was exceptional. My closing took less time than I was originally quoted. I highly recommend PennyMac Loan Services.
I think it kinda took longer than expected. I was getting worried of running out of time.
I constantly got requests for information that was already uploaded to the portal. I would call and tell them they already have it. All of a sudden it was like magic. They looked and it was there. The closing documents were wrong. Simple items like the county of residence were incorrect as well as the closing statement. The notary had to come twice. On top of it all, your collection department called and threatened to turn your existing loan over to the Credit Bureaus for non payment
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Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,627 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.