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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
My loan paperwork was wrong prior to closing. After numerous calls and emails it was corrected, but never sent to the closer who subsequently didn't show up for the closing on Friday. I spent almost an hour with a member of your MACTeam, was put on hold a couple of times while he spoke to a supervisor and assured me I could close on Sunday morning. Norma called on Saturday to find out how the closing went. I said it didn't. No one showed up on Sunday either. It took a week and 3 attempts to clos
It was a pleasure working with you to take care of everything. I must say it was a smooth process Thanks again for everything
overall happy with re- fi .Considering the Covid situation I am pleased with process.Im glad I was able to stay with Penny Mac.Been very happy with your service
even with the virus it went smooth sailing
None
Very quick, informative, friendly. Great service!
.
My closing happened a month later than was predicted - due to the lack of attention and accurate processing by PennyMac. It became frustrating and annoying. I was already a customer of PennyMac - "simply" doing a refi. I've never had a problem with the company's SOP but I felt very unimportant receiving the routine emails sent repeatedly. As a customer service professional, what would have made the experience better was accurate personal contact and efficient follow-up. Thank you for asking.
Easy and non stressful
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,655 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.