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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
I give her a 5 star rating overall.
Great experience!
Better Communication, I brought more money to closing than I needed because of lack of communication.
Pennymac took a long time to close, and the rate went down, yet getting the lower rate was not an option like other lenders such as Loan Depot and Common Wealth. I chose PennyMac because you are my current lender and I have no problems and want yo build a good long term relationship if possible. At the end the refinance was completed in approximately 2 months.
Each PennyMac representative we spoke to was friendly and informative. It did take a little longer to close than we had been told - but I am sure that is due to closures and working from home due to COVID-19. Despite that, it was a great experience working with PennyMac! Everything ran smoothly and professionally. Thank you!!
Awesome service and the easiest refinance in my experience.
The communication and process experience I had through PennyMac was excellent. The only issue we had was with a subcontractor filing the appraisal and once it was brought up PennyMac sent another appraiser and everything got back on track. We had good experience with PennyMac with our original home loan and therefore decided to use them on our refinance, as well.
Quick, simple, and painless!
1. The initial adjuster (Julie/Julia) advised my that since I was doing a VA Refinance that there will be a soft inquiry into my credit. That was a lie. There was a Hard Inquiry into my credit. 2. Had to reschedule my wife signing at closing on 4/20 to 4/23 due to some errors between PennyMac and the Title Company. Was not happy with that. 3. Was told that the closing cost would be waived. That was a lie. 4. Hard to get a hold of the loan officer (Deborah) at times for follow up.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,612 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.