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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Too much back and forth between multiple members. Wish things would have been clearer
Given the current circumstances of COVID, I understood there were other pressing matters. That said, Tahirah was detailed in her responses. I appreciated her candor and honesty.
I felt the information regarding locking in a rate and time frame of closing was presented clearly. I was given every opportunity to answer questions. Overall this was a very easy process.
Closing took took long. The virus was not the reason. Poor communication. Don't care attitude. Was suppose to get 234.00 dollars back. Just very poor professional team. Never again.
Communication was the key, I was kept informed every step of the way.
Better communication about the closing time frame
Absolutely no response to any questions. All communications were one way. Inquiry sent to me by email, I reply with a question, no response. I follow up, no response. The only time I got a call was a couple days before closing. I also sent an important question to the originating loan officer and receive no response from him either. I am aware the coronavirus has made business difficult, but if you can afford to send an email, you can afford to answer one.
Very easy to work with your Team.
The overall process was easy to follow and pennymac was very active in their communication.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,841 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.