PENNYMAC

Veronica G. 

on Birdeye

5 years ago

Please answer questions, before you simply pass the client on to someone else. That happened almost every time and I was an easy client. Let you do your thing on your own time, expecting to be given some time to discuss when it was needed. But the debts to pay off were never clearly discussed until we were ready to sign the closing disclosure, at which time it felt that we would have to restart or regress in the process. The debt was refinanced, but final goal was only partially achieved. 

PATRICIA O. 

on Birdeye

5 years ago

A pleasure to deal with. Great follow-up. 

VLADIMIR RAZO L. 

on Birdeye

5 years ago

The whole refinancing process was a little confusing for me, but from day 1 Glenn and everyone else explain everything and walked me trough every step making it a smooth process. The level of comunication was great even everything was done remotly. All this help get my loan processed on a time. Thank you all for your wonderful help. 

NATHANIEL K. 

on Birdeye

5 years ago

Lots of delays, likely due to The shutdown. I understand and do appreciate what they did well. 

MATHEW P. 

on Birdeye

5 years ago

Appreciate being able to have had a question answered on a Saturday 

TAMI B. 

on Birdeye

5 years ago

You made the refi process pretty easy 

Barbara H. 

on Birdeye

5 years ago

I can not call everyone name from the beginning to the end. The women was thoughtful and caring. The men was very respectfull and funny. Thank you 

Alejandro S. 

on Birdeye

5 years ago

PennyMac made it very easy and efficiently to get my home refinanced. They not only guaranteed the best price but the process was so easy and effective. 

Michelle P. 

on Birdeye

5 years ago

I signed a preferred attorney form. At closing I was given a random attorney. I feel like I could have gotten a better interest rate somewhere else. The company is too big and corporate, next time I will go local for my needs. The process took too long, over a month.