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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Customer service was great, we were always updated on our loan process. The overall loan process was very quick despite our current situation Covid 19. We are very pleased and happy with Penny Mac Loan processing dept. Richard was always in contact with us and we want to thank him and everyone that helped us.
Our experience was great. The closing date was surprisingly scheduled earlier than we expected. We thought it would be done in June. The closing process was held here in our home, which was highly appreciated by my spouse. The closing process was shorter than we anticipated,
Nick was exceptional. Loan officer and underwriting was underwhelming
Easy, straight forward process with great communication.
Very easy closing.
This is my second loan with penny Mac and it’s been a breeze each time I work a lot and they make it easy for me to communicate and get paperwork signed or filed in a way that works around my schedule with no hassle I trust penny Mac for my home loans and would come fi them again
Communication. Promptness in response. Knowledge of loan type and questions relative to that loan type. Recommendation of time for closing when first appointment didn’t work was awful and a second failure.... third time was a charm though. Carlton was available for me only and never my husband, then, at the end when we voiced how awful the process was he was never available for either of us.
Everything went smoothly and more quickly than I expected. Carlton and his team kept me up to date at all times and the one time documents were requested twice, they immediately found the missing items when I called about them.
Julian responded every time I emailed him.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 48,844 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.