PENNYMAC

KIMMIE E. 

on Birdeye

5 years ago

Wonderful experience 

SCOTT M. 

on Birdeye

5 years ago

The whole process was pretty seamless however a little of the communication was fuzzy. 

Kayla H. 

on Birdeye

5 years ago

Communication was not consistent through the different departments that we dealt with. We were being told very different things on very specific questions. 

Maria Q. 

on Birdeye

5 years ago

Carmelita was very responsive and knowledgeable. She kept in contact with me on a weekly basis with updates every step of the way. There was one small glitch but she was immediately on it and resolved it that same day. She is a huge asset to her team and your company. Great job Carmelita! 

HEIDI R. 

on Birdeye

5 years ago

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Brandy M. 

on Birdeye

5 years ago

Thanks penny Mac team. 

HAMID O. 

on Birdeye

5 years ago

Both Jeff Smith and Ari'ele Smith are rock stars in this field. You guys should be proud to have such great people in your team. 

RONNIE P. 

on Birdeye

5 years ago

I am a 25yr Marine Corp Veteran....We say we can not use the word perfect when it comes to working with humans, but I can in the sense of knowledgeable, professional, helpful, and loveable. My M.A.C. team form the beginning to the end were awesome and that's why I decided to refinance with PennyMac. The company as a whole can not be described in the article. If we ran into any issues it was resolved before I could blink. Tomeka was like a mom taking care of everything. You rock Team M.A.C. 

Kelly B. 

on Birdeye

5 years ago

Gwendolyn was very hands off. She called once and left a voicemail and everything else was via email. She did not answer questions the first time asked and then gave inaccurate/false information ( said we should indicate to the person closing our loan that we wanted biweekly payments) prior to the closing. She also failed to respond to our insurance agent so information wasn’t available at the closing. I sent her an email to this affect to which she did not respond.