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PENNYMAC

4.5

About this business

About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more

Location details

3043 Townsgate Road, Westlake Village, CA, 91361, United States

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WeekdayScheduleStatus
Mon6:00 a.m. to 7:00 p.m.
Tue6:00 a.m. to 7:00 p.m.
Wed6:00 a.m. to 7:00 p.m.
Thu6:00 a.m. to 7:00 p.m.
Fri6:00 a.m. to 7:00 p.m.
Sat6:00 a.m. to 5:00 p.m.
SunClosed
4.548,844 reviews
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Steve G.'s profile image
Steve G. 
on Birdeye

4 years ago

This was an great and smooth process. I did have on hiccup however, this was all my doing and staff who I spoke to helped me right away and took care of things right away thank you for all who was involved in my process as everyone should be recognized. 

Carrie B.'s profile image
Carrie B. 
on Birdeye

4 years ago

Amir was amazing- very professional and easy to work with. Belinda was also amazing. I called one day when Belinda was not available ( not sure of the person I spoke with), but they were very rude. Otherwise, dealing with Amir and Belinda was great. This was the easiest transaction I have ever completed as it pertains to mortgage servicing. I would use Penny Mac in the future! 

Phyllis A.'s profile image
Phyllis A. 
on Birdeye

4 years ago

Tracy and Steven were so helpful and so personable! Questions I had were answered professionally and in a timely manner. It was a smooth process, with no surprises. 

Sarah R.'s profile image
Sarah R. 
on Birdeye

4 years ago

This was easily the worst lending experience I have ever had. My credit was pulled twice for one app, I spent at least three hours on the phone just attempting to fix the errors noted in my application completed by the lending agent. It was never adequately corrected. Duplicative documents were requested in due dilig; when told we had already provided them, they had us provided them again anyway because they said they were buried in 200 other documents and didn't know how to find them. Horrible. 

MARIE M.'s profile image
MARIE M. 
on Birdeye

4 years ago

From the first time I called I received excellent service Phillip Zayas walked me thru the process and helped me step by step to do everything I needed to get to the next step,it was amazingly easy and I felt completely supported. Phillip then sent me to the next step which was Mr. Buchanan and that process was just as easy, as well with lots of support and caring. These two are extraordinary individuals whom represent the Penny Mac Team extremely caring individuals who know their work . 

KARLA J.'s profile image
KARLA J. 
on Birdeye

4 years ago

Made the process and everything involved very simple. 

INGA P.'s profile image
INGA P. 
on Birdeye

4 years ago

A little bit of phone tag to get question answered and there were some minor errors on closing documents, but nothing that caused delays to the process. Great job in a busy time! 

THERESA H.'s profile image
THERESA H. 
on Birdeye

4 years ago

I had an excellent experience with our refinance . Excellent communication, John kept us updated and was on top of everything. Made this the best experience ever. Definitely will refer friends and family. 

EMILIO G.'s profile image
EMILIO G. 
on Birdeye

4 years ago

Kami made it the worst experience ever. She never contacted me. I left messages emails and talked to peers. Never a response. She missed the closing date dead line. She avoided us. After speaking with a manager she still avoided us. I almost decided to go with another firm because of kami Weber. If it wasnt for max I would have left. 

Frequently asked questions about PENNYMAC

How is PENNYMAC rated?

PENNYMAC has a 4.5 star rating with 48,844 reviews. 

When is PENNYMAC open?

PENNYMAC is closed now. It will open at 6:00 a.m.