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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
The only complaint I have is that it took me several times of contacting Pennymac to get the refinance process started. I was just wanting to discuss the options with someone and no one ever called me back. I eventually just started the process online and immediately received a call. I eventually received calls back from my initial inquiries, but we where several weeks into the refinance process by that point. other than that, it has been an easy and smooth experience.
This process was not difficult at all. Everyone was helpful and accommodating. Thank you all so much!!!
Max did a fantastic job communicating with me. He was available every time I called. Another thing I liked was every time I called I was automatically routed to Max.
With all that coincided during the exact time I began my paperwork for refinancing my loan, I wasn't quite sure how things would go. I'm please to say that those charged with seeing my loan through from my first inquiry down to the closing was, simply seamless and there wasn't one problem which is helpful for me as I'm almost always inundated with other prioritites...so thank you all for dare, I say babysitting me through the process :)
Clear and precise communication, great customer service!!
Nekita was awesome! She saved the day! Whenever I was unsure about the status, the documents or any part of the loan, she was there. She went above and beyond.
Closing costs were not what we discussed
Good overall experience.
no public onfo
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,084 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.