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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Nearly all the representatives of pennymac were respectful and helpful, only 1 bad online experiences with a representative that I never had to communicate with before,just a little sharp and rude with one of his email response. Other that I had a great experience with my refinance of my home. Thank you MAC team .
It was a smooth process from the very first call until The end. Everyone was extremely knowledgeable with explaining every step up until the closing.
Kali Thompson and Phil Sandstrom we’re clear and to the point always making us feeling comfortable. I felt I could call anytime and get our questions answered. Kali and Phil are the best and awesome customer service
Our refi process was extremely well managed. We have been with PennyMac since 2016 and we highly recommend them.
Na
Fantastic customer service!
Horrible response time with communication. Could not answer questions and clearly explain
I started the process prior to many of the issues related to COVID -19 being addressed. The loan process was somewhat delayed, but highly understandable based on the current world conditions. I started the process very flexible with my closing time frame, so it was not an issue for me. Overall the process went very smoothly based on the situation presented. Great job everyone!
We originally worked with Laurie Baker and once we had the loan started it went to Jordan,Raj and Antonia. I would get emails saying I needed to do or review something randomly from each of them. Sometimes they seemed like they were referencing the same thing. I had Laurie’s contact information and was able to contact her a few times but no contact information for the other 3. I thought the process was confusing but overall ended with a good refinance that met my needs.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 49,288 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.