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PENNYMAC

4.4

About this business

About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more

Location details

3043 Townsgate Road, Westlake Village, CA, 91361, United States

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WeekdayScheduleStatus
Mon6:00 a.m. to 7:00 p.m.
Tue6:00 a.m. to 7:00 p.m.
Wed6:00 a.m. to 7:00 p.m.
Thu6:00 a.m. to 7:00 p.m.
Fri6:00 a.m. to 7:00 p.m.
Sat6:00 a.m. to 5:00 p.m.
SunClosed
4.448,082 reviews
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David G.'s profile image
David G. 
5 years ago

Entire process was easy. Everyone communicated everything clearly and was always available for any questions. 

Nicholas H.'s profile image
Nicholas H. 
5 years ago

Communication between all your staff. I talked to approximately 6 different people and never got the same answer. I was told not to submit vehicle statements the was told to submit them and then asked why I submitted the documents. No one talked to each other and got asked to submit documents I already did weeks prior. At closing, I had to pay an addition $590 for credit card debt I paid off but no one checked and it was in my closing documents. There are more problems I had. 

ROGER C.'s profile image
ROGER C. 
5 years ago

Excellent service thank you 

Kathy F.'s profile image
Kathy F. 
5 years ago

Great experience! 

OSWALD D.'s profile image
OSWALD D. 
5 years ago

well because I already had the loan with Penny Mac the process was very easy, really did not need to send anything else, there many other offers from different companies but I held out for the right time and it pay off in the end. Going with a company which have treated me very well over the years I saw no reason to mess up a good thing. CHEERS to the Penny Mac team. 

William H.'s profile image
William H. 
5 years ago

It was an absolute pleasure doing business with Rosario and Ruben. They were both very helpful and always prompt. 

DAVID C.'s profile image
DAVID C. 
5 years ago

Good rate, weekly status updates. 

RICHARD K.'s profile image
RICHARD K. 
5 years ago

Nobody's fault but, just the hazard of all communication either online or over phone made it difficult at times to get everyone one on the same page at the same time. Especially with the two parties being in two different time zones. 

WANDA H.'s profile image
WANDA H. 
5 years ago

Service started out great but at the end - when I notified Jamie of big error in closing documents - I received no communications and the identified errors were not corrected. In addition, I had indicated that I wanted my HELOC balance paid but that I did NOT want my HELOC closed. I found out later that it was closed in the process. Very unhappy about that. 

Frequently asked questions about PENNYMAC

How is PENNYMAC rated?

PENNYMAC has a 4.4 star rating with 48,082 reviews. 

When is PENNYMAC open?

PENNYMAC is open now. It will close at 7:00 p.m.