PENNYMAC

James R. 

on Birdeye

6 years ago

Penny mac team is ok, but tough to talk to same person. Call backs did not happen and figures changed from one person to the next. Even though we had Penny mac before, still lots of paperwork on my part. WHY CAN I NOT GET RID OF PMI WITH PENNY MAC? The reviews indicate the results are pretty consistent. Unfortunately. I realize Covid made it more difficult, but still.... 

ERIC P. 

on Birdeye

6 years ago

Very Professional and friendly Penny Mac staff made the refinance process a pleasure. 

NATHANIEL B. 

on Birdeye

6 years ago

Jason was great about communicating with us however it did seem like there was a long period of time between when we agreed to the loan and when our documents showed up, however my biggest complaint is that on the day of the signing, the signing was delayed by 5 hours because the documents changed without receiving any kind of notification and the mobile notary had to push the documents to completion rather than them being ready. 

Hugo M. 

on Birdeye

6 years ago

You can calle me, if you would like 

LUIS G. 

on Birdeye

6 years ago

Thanks again! 

Deborah F. 

on Birdeye

6 years ago

Great experience and smooth transactions and everyone was very helpful. 

Don H. 

on Birdeye

6 years ago

Coved 19 restrictions seemed to hamper the loan process. 

Robert T. 

on Birdeye

6 years ago

Jason and the PennyMac loan department were awesome thru the entire process, even when my wife's name was spelled wrong on the closing docs they got it fixed right away, Thanks, Bobby Thomas 

John M. 

on Birdeye

6 years ago

Daniel Vera was absolutely amazing and very patient. He worked with us on multiple homes and finally on the house we bought. Kristen also was very efficient and knowledgeable. I highly recommend PennyMac..