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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
I realize that operating in this new normal "COVID -19" environment can be difficult for coworkers used to speaking to each other face to face when working on a loan but there were some gaps in communication between the loan specialist and loan officers. Information that should have been asked at the beginning of the 8 week process, i.e. employment verification, credit check indicated that someone was not following a checklist of required information and sharing amongst the parties.
Tony was very nice, helpful and patient with us. Linda did a great job also. Loved a smooth and easy the process went. We’ve already referred one friend and I’m sure we will more. Thank you.
Victor Martinez was fantastic and he is the primary reason for my Great Experience rating. He provided me with his direct number and was always available to me via phone and email. He spent all of the time that I required answering my questions and walking me through documentation. He did a terrific job!! I had very little interaction with Linda Frazier. She sent me a few emails requesting information that I previously provided and I was never able to contact her directly with questions.
Excellent customer service!
Explained the process step by step.
The team I worked with at PennyMac Loan Services was very pleasant, communicated well and completed the process as expected. I am very confident with the service I received from PennyMac.
All questions were answered and I had a Couple of crazy ones and Rosario was Awesome with her quick replies
Great experience with refinance, process was quick and painless. Everything was communicated clearly and there were no hidden fees or surprises when it came to close.
George did a great job. However the phone system at Penny was awful. Another issue is it was impossible to get ahold of your service representative you would leave messages asked for someone to call you back and it would never happen. Also when you did call back in the information you received was always different every person who answered the phone gave you a different message this way to the loan process very confusing and in some cases I thought that I was being scammed.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 48,847 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.