PENNYMAC

Joshua M. 

on Birdeye

5 years ago

Greg made the process easy and looked into everything we asked him to and always got a quick response back. He was by far the best person to deal wirh throughout the process. 

DARRYL B. 

on Birdeye

5 years ago

My refinance went extremly smooth and with painless effort on my part , good communication quick responses and acknowledgements of the receipt of documentation by Greg Johnston and the Pennymac team.This experience was overall a pleasant surprise in that both the ease at which the process progressed and timely conclusion of loan Closing . My thanks for the help . Sincerely. Darryl Bonner.  

MARY C. 

on Birdeye

5 years ago

The process move with ease until I was given a closing date. The attorney did not show or call. Nor did a representative from Pennymac call. And to further the lack luster service the loan processor did not yame full responsibility for the snafu. 

MELISSA C. 

on Birdeye

5 years ago

My loan specialist was great! She was straightforward, honest, polite, & had wonderful customer service skills. She answered questions I had, followed through when she said she would, & investigated questions that she did not have answers to directly. Tracy is a great asset to this company. 

SCOTT C. 

on Birdeye

5 years ago

The overall process was lengthy however that is somewhat understandable given the current COVID19 pandemic. However, there were two major issues which directly contributed to the scores I provided via the survey. Specifically, the attempt to collect $499 (cash to close) which was never disclosed and the poor communication and guidance needed to remove my ex-wife from the deed was poor at best. 

ROWENA C. 

on Birdeye

5 years ago

Refinancing made easy as a click of a button. Service is really great and fees are unbeatable. 

BRIAN T. 

on Birdeye

5 years ago

Thanks 

Daniel T. 

on Birdeye

5 years ago

Fast, easy, no problems, no questions. Thank you! 

ALEIA K. 

on Birdeye

5 years ago

from start to finish, my loan closed within two weeks. the payment went down from the initial start of the conversation and the closing amount. they exceeded my expectations. I'm very hard to please and I research all the other companies before I decided to continue with Penny mac for my Re-fi. You guys are amazing . Thank you again for a smooth process and being very transparent during the entire process.