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PENNYMAC

4.4

About this business

Location details

3043 Townsgate Road, Westlake Village, CA, 91361, United States

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WeekdayScheduleStatus
Mon6:00 a.m. to 7:00 p.m.
Tue6:00 a.m. to 7:00 p.m.
Wed6:00 a.m. to 7:00 p.m.
Thu6:00 a.m. to 7:00 p.m.
Fri6:00 a.m. to 7:00 p.m.
Sat6:00 a.m. to 5:00 p.m.
SunClosed
4.448,798 reviews
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John L.'s profile image
John L. 
5 years ago

Penny Mac was great to work with. Refinanced Home and it was done quick and professionally... 

ENRICO G.'s profile image
ENRICO G. 
5 years ago

Faster to close, accurate closing cost and not a difference at closing with no heads up. 

ROCIO TORRES DE S.'s profile image
ROCIO TORRES DE S. 
5 years ago

Gregory is a wonderful, honest, helpful, and professional person. I'm very satisfied with his services! 

Rickey M.'s profile image
Rickey M. 
5 years ago

It was a flawless transaction. PennyMac went beyond expectations and crushed any competition trying to match. The rate was one of the best I ever had. PennyMac is the future if you give them a try. My loan officer is the best in the business. Second to none! 

Nga N.'s profile image
Nga N. 
5 years ago

Communication was terrible! And my loan processor didnt catch the one detail that could have saved us a big headache the days before closing! 

THOMAS L.'s profile image
THOMAS L. 
5 years ago

There were a few times where I emailed the required and requested documents and the representative still called and asked for the same documents. Repetitive. Try to fix that please 

Dexter M.'s profile image
Dexter M. 
5 years ago

We refinanced and also our daughter refinanced her mortgage thru Penny Mac  

JAMES G.'s profile image
JAMES G. 
5 years ago

I sent two emails with questions to Austin and never did I receive a response. 4/6/20 and 4/9/20. Also sent one email to my loan officer Paul Pothast on 4/8/20 and did not receive a response. 

Michael T.'s profile image
Michael T. 
5 years ago

I've had several mortgage loans and refinances in the past. PennyMac, by far, offered the best customer service, interest rate, and ease of process that we have ever experienced.  

Frequently asked questions about PENNYMAC

How is PENNYMAC rated?

PENNYMAC has a 4.4 star rating with 48,798 reviews. 

When is PENNYMAC open?

PENNYMAC is closed now. It will open at 6:00 a.m.