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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Fast, friendly and knowledgeable staff through the whole process
The refinance was quick and easy. I was very pleased with all communication and quickness during the process.
While going thru the loan application it was not clear to me that there would be two people to work on my loan,some one taking the application and a loan processor. So when I had questions l had a hard time reaching the person who took the application he never said l could speak to the loan processor. I was supposed to have two months before making my first payment and in my closing on the 13'th my paperwork only gives me one month delay because l had already sent in a payment in the confusion
Fast and easy. Very pleasant and knowledgeable .
Great Job PennyMac.. Thanks.
two different agents saying different things one not knowing about the loan tried calling but couldn't get that person on the phone and their secretary said that she will answer my problem didn't get a call back until end of loan and then still wrong information so she had to contact original person who I talked with in the beginning and then he called me back with the correct answer.
Excellent service! All of our questions and concerns were answered promptly. The entire process was made easy and pain free. Highest recommendations!
Easy, smooth process.
Initial loan application had many errors and misinformation, luckily, had no bearing on final closing. Calls to get status or get a questioned answered were not answered nor returned, led to day after day efforts to get in contact. Also, a check to payoff a car loan account was mailed to the wrong address and we had to scurry to find it and gain possession to sign it and mail to lender.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 49,302 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open at 6:00 a.m.