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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
The only thing I wish were communicated more clearly is that we could have gotten our own notary for closing. Having that option would have saved us some money.
So the reason I rated my experience as just okay there were a few times where the left hand seemed to not know what the right hand was doing. I was told they couldn't reach my employer so I couldn't close, when I called to explain we were all working from home, I was told it wasnt a big deal. Yet my closing the next day was cancelled according to my notary who had called the previous day to confirm. Although Elmeldo Munoz, working from home I assume like the rest of us seem to always know wwu
Horrible communication. Unable to reach loan agent, very delayed responses, or no response at all. Unclear direction on all moving parts, overall experience was unprofessional and unorganized.
I asked for copy of final closing disclosure and never received a response. Closing costs I was told to bring to table we’re not accurate.
The people I dealt with were very professional and knowledgeable.
The whole team was helpful throughout the process and did very well keeping us updated and maintained constant communication.
I would like to extend my gratitude to saviz Hatam for his diligence with The loan and always being soo very patient in calling at different times of the day to answer my questions . I would also like to thank gregory Johnston for his follow through on my loan and communicating by email and phone step by step on what was needed from me to complete my loan in a timely matter . Both of these gentlemen were excellent to work with ! Thank you to the Mac team ! CM
There was a communication break down more than once throughout this process.
The refinance process was fast and easy. My questions were answered thoroughly and clearly m. The agents at Penny Mac made the process effortless on my part.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 48,864 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open at 6:00 a.m.