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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
easy process
I was told numerous times that I would not pay a mortgage payment for either April or May. I also confirmed that no additional actions needed to be taken on my part regarding my existing autopay and was told I'd just need to set up a new autopay. But the April mortgage payment was deducted via my auto pay. I was not expecting this and it caused significant financial stress. I understand I will eventually receive a refund, but this does nothing to ease my financial situation in the interim.
My experience was overall a good experience however I had/have some additional questions. I was not able to get those questions answer so in turn I will have to call the 800 number of the next business day.
The representative had little to no knowledge of the product. Did not do the researched asked from us. Did not follow through with several requests we made. Attempted to blame the client for their mistakes which led to us having to close twice. Was not an effective communicator and was at time combative. As far as the last point I did loose my temper based on the on going issues so I can understand the mounting frustrations by the representative.
NOne
Fast responses on questions.
Everyone I dealt with was very helpful an proficient. I was able to call in and get answers pretty quickly. Thanks.
Smart, knowledgeable agents. Nice job overall
Mike was so helpful, quick to respond, and easy to talk to. He made me feel comfortable during the whole process.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 48,868 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open on Monday at 6:00 a.m.