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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
The worst customer service experience I have ever had with financing or refinancing, and have purchased more than 7 homes in my life time Poor communication. No return calls. No contact with Miss Howard by phone until the last week before closing. Multiple messages left. Nobody returns calls. Lots of run around. Never spoke to the same person. Needed to speak with a supervisor twice because of poor communication. Very negative experience. Would not recommend to anyone.
My issues are specifically with Aida Garcia communication style. When she talked to me she was often condescending and patronizing; she sounded annoyed to have to deal with a customer. I was following all her instructions and I still was treated like I wasn't doing it right. In one instance, she called me to let me know the final closing cost amount and I asked her to send me this information by mail; her reply was disdainful and unpleasant. I had to insist to get it by email.
It was straight forward
Maybe because my Refinance was done in house so to speak , my mortgage was with Penny Mac, this has by far been the quickest, easiest dealings I have ever experienced. Thank you!
Just plain good customer service
The service was great towards the middle to end.
How quickly the process went.
I feel I was well informed and the refinance went through smoothly.
No
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 48,869 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.