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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
This process was seamless. Overall the communication was minimal and only occurred when something was needed. I’m very happy with how quickly my loan was closed, Thank you!
Pretty smooth process although I think the team could communicate better with each other. I believe I received three different amounts for cash to close. It all worked out fine and we closed within 60 days. I would like to comment on the notary who came to our house for closing. He was very nice & efficient but he “licked” his fingers to turn the pages on our documents. I even commented to him but he continued to do it..... GROSS!!
From the very first call inquiring about a Refi to closing everything was very smooth. Hector was very thorough and kept in contact and answered the one or two questions I did have.
The continual updates anytime I requested an update.
It all started with my first call, and being helped by Ms. Quintrell Hillard. She was very nice, made it all easy. She broke the entire loan down, from applying thru to closing costs. Next, Ms. Nicole Graham, who requested the paperwork I needed to produce. She was very patient with us. Then came John. Mr. John Buchanan. I don't think I've ever worked with someone through the refinancing process that was as kind as he. Mr. Buchanan put the process over the top. Thanks to PennyMac's great team!
All
I kept receiving requests for the same documents more than once. I would up load them in the portal then was asked for them again so I started attaching them to my loan officers email. The other issue was I had to send bank statements many times because the balance in the account was less than the cash to close. That irritated me because they were not static accounts so over all this closing process was not a great experience and this was far from my first close.
Put off for weeks
I am glad I was able to refinance with such a great company that’s has high standards for excellence
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,008 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.