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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Layal was great from beginning to end. The title company held up the closing a bit due to the holidays but Pennymac and Layal were very much on top of things from beginning to end.
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We started mid November and wanted to close in December. Of course December didn’t happen and they blamed it on their underwriters. So we then had to pay $2,000 mortgage for no reason because we are refinancing obviously that money went no where. Then during closing they sent me confirming emails that a notary would be coming to my house on a Saturday in January and no notary showed up because they sent the email to my title company 5:00 on a Friday and never confirmed the appointment with them.
I liked how fast things flowed
Great
NA
The technology Madrid everything easy to do. I did have a little problem with posting docs. But the Penny Mac team: Austin and Phillip would step in to help and make sure it was done. Also, my husband's SSN had to be corrrected on a form and that took two or three days to fix in their end. Other than that the experience was great and am happy we went with Penny as we got a great rate of 2.89 on a 15 yr loan mortgage. That was better than Loan Depot where they offered 4.25% Were Very happy.
Communication POOR Information POOR Feedback. POOR Same information requested several times Information I received- NOT CORRECT Closing dates not even close I was not at all happy with Charles or Glen and had to get supervisors invoked several times
Chris Franklin was very knowledgeable and went out of his way to explain the various loan terms and options to me. This helped me make an informed decision during the loan refinancing process. Thanks!
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 47,969 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open at 6:00 a.m.