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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
I was surprised that most of the process was done over the phone and through email. I usually go for an in-person experience, but this still met my needs.
William was quick to respond, despite being in different time zones. Was friendly and explained things very clearly.
Great
The part w/Ryan Tang was exceptional. He communicated well. After the case was handed down to the next processor that it went downhill. Granted updates were given that it was still "In Process". Took a month 4 refi to get approved. Have done refis b4 that took 24/48 hours only. Then agent 4 the title company came for the closing. So very unpersonable! Complaint has not worked on weekends for a while. Yawned all the time & did not even explain what we were signing. Quite an experience.
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The process was informative, quick and easy.
Jamie is a great guy.He explain everything very well in a timely manner. I’m very satisfied with his service n I’ll recommend to my friends n family in future.Thank you Buddha
Be upfront on the totally loan amount. I had to wait until papers were sign at closing to get an accurate amount. When, I was told a different amount during the process. It was $5000 more from what I was told.
the representatives can communicate better to the clients in a timely matter
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,238 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.