PENNYMAC

Robert M. 

on Birdeye

3 years ago

Michael Bojaj started the process and he was awesome. Tracy Webb took over and nothing moved for weeks, she was terrible. Then Troung (Paul) Le took over and did a great job expediting the loan to meet the closing date. 

Jamelle S. 

on Birdeye

3 years ago

The ease of the entire process and the outstanding service Keegan provided. 

Alex M. 

on Birdeye

3 years ago

Good customer services 

Bryce N. 

on Birdeye

3 years ago

Paul Le had no idea what he was talking about 95% of the time. Loan closes late. Documents are still incorrect and we had to put down 32% of the cost of our home to finally close… an absolute joke of an experience! Still waiting to hear back because they did not use the correct appraisal! I can not recommend Pennymac as there was not 1 single evened that went smoothly!!! 

Melissa S. 

on Birdeye

3 years ago

The process was very smooth and easy to understand 

Michael S. 

on Birdeye

3 years ago

The figures from the underwriter and the unilateral change from what was the final closing figures to what was offered in the initial offer were much different. The offer was for a lower interest rate and lower time terms than the final. Almost "bait and switch" operation. 

Deborah K. 

on Birdeye

3 years ago

Sandi and Alex were very professional in handling my experience. They were friendly, caring, they listened, they explained procedures, answered my many questions and were patient. One can sum it up in a very short statement. They were world class associates! I thank them both. 

Gloria R. 

on Birdeye

3 years ago

I’m not going to devote my time to this. 

Tyler S. 

on Birdeye

3 years ago

We had a great experience because things were explained to me in a way that I could understand and if I asked a question it was answered. I wasn't treated like I didn't have a clue. They took the time to explain to me in a way I understood it all. It was done very quickly and they made it very easy. Great job!