This profile has been claimed by the business owner or representative.
PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
I personally had a great experience working with PennyMac in refinancing my house. It can be very har and confusing, with so many lenders available, to select a lender to work with you. From start to finish, communication was great. Access to the client portal was a pleasant experience for me. Being able to upload documents securely and timely in additional to being able to track my process added convenience and value to my experience.
I do not want to elaborate
No issues what so ever. Always polite and answered all questions until I didn’t have any more. Thank you
Joyce long would call often to check in and see how things were going,and also to give me new information. We didn’t close the first time in the date specified on my account for being in the hospital. We got it done and I appreciated her. Thank you
I’d been working with Amanda for almost a year. Unfortunately I live in a county that is unresponsive and slow in transferring documents. However, Amanda was persistent and laser focused on getting my refinance accomplished. So was so kind, informative, and transparent throughout the entire process and I couldn’t be anymore grateful. My sincerest gratitude to her and I hope and highly recommend that she is recognized for her work accordingly.
Easy to understand the entire process , extremely helpful and kind. Everything went way smoother than I expected
It was rarely clear whom I was supposed to communicate with when I had questions. I would call customer service, long wait time, and frequently got conflicting answers. An attempt too contact Jonathan Weiss by email, went unanswered. I finally reached Antoine in customer service who steered me back to Jonathan. He fully explained why customer service could not give me current information, because they did not yet have my new loan number. I did reachJonathan and he was helpful. Sandi, who called each Monday to ;update m... read more
The Pennymac team was very informative. The refinancing process was easy because of them. Very helpful in every way.
Thanks Ms Ragland for your help in this matter.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,631 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open at 6:00 a.m.