PENNYMAC

Susan M. 

on Birdeye

3 years ago

Nothing could make it better unless you fire Paul, Jesika, and Veronica. I had to do all the follow-up calling and it was difficult to get the same person working my loan. Delays (days) waiting for call backs. Seller and I asked for a speedy closing and it was not speedy. My agent had to keep sending the same documents, I had to find the appraisal to send to my agent even with a promise that PennyMac would send to me. Confusion to put money down and without a penalty (avoided this and I will take care of it). there was no te... read more

Eric L. 

on Birdeye

3 years ago

Cesar and team have been fantastic to work with. I had many questions as this was my first refinance, and Cesar answered all of them with a great attitude. Thanks so much! 

STODDARD PICKRELL I. 

on Birdeye

3 years ago

The process was explained and carried out with efficacy. 

Rotha Y. 

on Birdeye

3 years ago

Communication wasn’t accurate. Was told I was receiving a wire deposit for my cash out but ended up getting a check. Didn’t know I was getting a check until it came in. 

Evelyn R. 

on Birdeye

3 years ago

Great work! 

Shianne M. 

on Birdeye

3 years ago

You guys were great. Paulette was way better than that Kyle guy that was assigned to me before. 

CHARITY T. 

on Birdeye

3 years ago

Hilda was wonderful in communication in the entire loan process - she was also available to take calls and help clear up any questions - she kept us from feeling like an island in this process - thanks Hilda! 

KEITH H. 

on Birdeye

3 years ago

very easy process 

Jonathan S. 

on Birdeye

3 years ago

Process was very thorough, but easily understood thanks to the penny mac team.