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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
The loan that went through.
Not your fault. I am not technically adept, so most problems were at my end
Communication, not being asked to get documents multiple times, lost emails, etc. Day of original closing date, we had no clue where in the process we were or what we were waiting on. I had to reach out for everything if I wanted to know an update.
Initially the process was chaotic. But once Antonae Johnson took over the process, everything went smoothly. Ms. Johnson communicated clearly with me, provided the information that I needed, made it easier to request for information by centralizing to her all the request, and communicated directly to me those request. Great job on the part of Ms Johnson.
Although there were some frustrations over documents that I turned in but then couldn’t be found, everyone was kind and tried to help. I feel it was the system of processing at fault and certainly not my closing agent. She was extremely kind and personable and tried very hard to get things taken care of expediently.
Communicative, able to be reached promptly and great attitude.
very professional and knowledgeable about her job
Highly recommend for a refinance. Easy process and timely.
convenience
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 49,178 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.