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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Better communication. We were asked to send the same documents so many times we almost went somewhere else to get a loan. When we tried to talk to them they were rarely available. When we did talk to someone they claimed that they never received the documents.
Communication, attention to detail, prompt responses, expectation management
Overall, the refinance process was quite difficult. There were issues with the paperwork and waiting for a response from higher positions. This led to a missed closing date. That being said, I am still very happy with the overall outcome. When it comes to employees, the only one I actually cared to talk to was Dane. He was clear and detailed. He got answers when I needed them and followed up without me needing to reach out. Stellar individual.
From the start of the refinancing process to the end the whole process was a seamless one. Mainly all due to such an outstanding representative Arameh Dilanchian. He was extremely helpful and his tremendous patience and explanations help my wife and I understand the whole refinance process. As well as always making it known that of and whenever we had any questions and concerns that we could call him. And sure enough he would call Us back if we missed him and answered our questions promptly. Penny Mac is lucky to have such a... read more
I had a wonderful loan processing experience working with Linda Horne. My loan officer Ryan, Daniel and Colton were awesome to work with. Ryan was and Linda were amazing would love to work with both again in the future.
The experience was amazing. I'm now free of suffocating debts and get to improve my home.
Communication and awareness were awesome
We used PennyMac previously for a refi on another home and it was a great experience, again, on the refi of our current home.
Very friendly and helpful.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,137 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open at 6:00 a.m.