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3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
I had a awesome experience with Penny Mac, Brianna, & Jordan. All the questions I had were answered never rushed and they never seem annoyed! Thank you
The first person we contacted, Jarrod, was amazing. All other contact was typical and average.
Great great
Super happy, everything went super fast. Love being with PENNYMAC.
This survey should not reflect Carissa which is why I didn't want to fill it out. She wS great but came at the end. I kept getting told by one person to just ignore request for additional documentation about new credit while others told me I needed it. It was pretty frustrating. I'd get an email every day telling me to complete the wet signature docs that we were supposed to sign at closing. Overall people were very nice but the team didn't seem to agree on what was needed.
They were all very professional and patient. They did not mind when I would call for anything I was just not sure of and got me a great rate locked in before the rates went up. A pleasure to work with.
The team communicated very well and helped us understand this whole process. They also were quick to email or call us with any information. Very kind and helpful. Overall it was a easy and amazing process and we are very thankful for less stress with PennyMac
Great experience!
Fantastic professional service from your team members
PENNYMAC has a 4.4 star rating with 48,798 reviews.
PENNYMAC is closed now. It will open at 6:00 a.m.