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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
There seemed to be confusion over who, exactly, was responsible for my refi. There seemed to be more than one "team" working on my case. I suppose it didn't help that one of the individuals was involved in an automobile accident just after we got things started. I'm not very computer savvy, so having to submit documentation online really befuddled me. Apparently we did something right, cuz it all came out right in the end.
Very easy to work with and get someone on the phone
...,..........
Suzanne was awesome in responding to questions and very prompt in returning calls. However, we had some challenges with receiving replies / return calls from other loan officer. Additionally, the whole loan process was delayed by more than 4-6 weeks.
Tyra handled all of my questions and concerns
Just overall professional advice and service made my loan experience wonderful.
There were just a few things that were not explained properly when it came to my cash out process. There were checks sent for balances that were already paid off. no one explained how that worked. Also, the closing costs were supposed to be included in my cash out but i ended up having to come up with the money that wasn't expected.
All steps of the process were seamless. Thank you!
Got a call back promptly and she worked to get the deal I really wanted
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,137 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.